Refund policy

Return Policy

Returns & Exchanges

Thank you for supporting Plan Prep Pray. Each product is created with care to serve your home and homeschool well.

If for any reason your planner isn’t the right fit, we accept returns within 7 days of delivery for items that are:

  • Unused
  • Not written in
  • In original, resellable condition

To start a return, email support@planpreppray.com with your order number.

Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • Items must meet the conditions above to be eligible

Because our planners are designed to be written in and used daily, we are unable to accept returns on items that have been used or written in.

Damaged or Defective Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos

We will gladly make it right with a replacement or appropriate resolution.

Shipping Issues

If your tracking shows “delivered” but you have not received your package:

  • Check around your home and delivery areas
  • Ask neighbors or household members
  • Contact your local carrier

If you still need assistance, reach out to us. While we cannot guarantee replacement for packages marked as delivered, we will do our best to help.

Non-Returnable Items

  • Used or written-in planners
  • Digital downloads
  • Gift cards
  • Final sale items
  • Custom or personalized products

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, provided it is unused and in original condition with proof of purchase.

Contact

Questions? Email support@planpreppray.com